Shakti · representative-user journeys

Dispatcher

Create a complete job, choose an accountable technician, then verify acceptance and completion without being shown where to click.

Find and accept the assignment, complete it offline with evidence, then reconnect and confirm synchronization without facilitator guidance.

Minimum 3 dispatchers + 3 technicians · every critical task unassisted · average ease ≥ 5/7 · zero critical accessibility blockers.